Teletronics (RMA) - Return Material Authorization

Teletronics' warranty service program gives its customers the option to return the product for repair,
exchange or refund. Please follow these important steps when returning products.

Please click here for: RMA Policy | Terms and Conditions | Steps to Receive an RMA Case# | Check your RMA Status

Teletronics will not be responsible for equipment returned without
an RMA number. All products being shipped to Teletronics for repair/
refund/exchange must be freight prepaid (customer pays for shipping):

Warranty & Return Policy Effective: August 1, 2006

1. All Teletronics products have 1 Year Warranty Period. (Except List of Antennas Attached)

2. Our Warranty Period does not cover physical damages, misuse of the product,
and natural disasters.

3. International customers have 60 business days return policy, in order to receive full refund for the items purchased. Only if the item is consider to be brand new unit. (Unopened Items)

4. Domestic customers have 30 business days return policy, in order to receive full refund for the items purchased. Only if the item is consider to be brand new unit. (Unopened Items)

5. Within the 30/60 business days, for all used items, there will be a restocking fee charge (0-45%). Depending on the condition of the item. Restocking Fee might vary.

6. All original materials must be returned in good resalable condition.

7. No refund, exchange or full credit will be issued after the 30/60 business day return policy.

8. Out-of Warranty items are repaired or replaced only with the customer's prior approval.
Labor charges and freight will vary based on the condition of defective item.

9. Advanced Replacement Cases, must be issued within the 1 Year Warranty Period.

10. All RMA numbers automatically expire 30 days after date of issuance.

11. Teletronics reserves the right to refuse any RMA shipment that does not come with
RMA Case Number or an invalid RMA Case Number.

Terms and Coniditions:

1. REPAIR WARRANTY: All warranties are void if Teletronics finds that the product has been abused, physically damaged or altered in any way without prior written authorization.

2. OUT OF WARRANTY PRODUCT: Out-of-Warranty Products are repaired only with the customer's prior approval. For Out-of-Warranty repair charges, please contact us at 301.309.8500 x136 or rma@teletronics.com.

3. PACKAGING: Please clearly mark the RMA number on the outside of the packaging. Damage or loss of goods during shipment is the sole responsibility of the customer. Product must be returned in original carton or in packaging of equal or greater quality.

4. RMA NUMBER: Any returned product without a valid RMA number or no RMA number will be refused and returned to the sender. RMA numbers are only valid for 30 days from the date they are issued. Please write the RMA number on the box in bold letters using permanent marker on at least two different sides of the box.

5. PRODUCT: Ship only the product(s) specified on the original RMA request and include any additional items. Any additional products will require a new RMA number.

6. SHIPPING COST: The customer is responsible for the cost of shipment to Teletronics and we will be responsible for the cost of shipment back to the customer. Ship to: Teletronics International, Inc. 2 Choke Cherry Road, Suite 100 Rockville, MD 20850 USA.

7. SHIPPING METHOD: All the repaired products will be shipping back to customers via UPS/FedEX Ground service. For International customers via Economic.

8. ADVANCED REPLACEMENT: If you are requesting Advanced Replacement for the defective product, you must provide us with a valid credit card number as a guarantee. Please Note: Advanced Replacement charges will be applied to the customer's credit card, if the defective product is not received by Teletronics within 21 business days.

9. RMA REFUND: Customer is required to provide the original invoice/receipt to request
RMA credit.

Easy steps to receive an RMA case#:

1. Go to: http://www.teletronics.com/RMA.html

2. Download the RMA Form; fill it out the entire fields with the appropriate product information

3. Email the word file to rma@teletronics.com

4. Within 1 Business Day, you will receive an email with the RMA Receipt Confirmation

5. Package the defective unit with the suitable material

6. Identify the outside of the box with the RMA Case # given in the RMA Receipt

7. Ship the package:

Teletronics RMA Dept
2 Choke Cherry Rd, Suite 100
Rockville. MD 20850
USA