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Sales
Questions and Answers |
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How
can I save time placing a purchase order?
For new customers, please call 301.309.8500
ext. 1 and one of our sales representatives will help
you set up an account and process the order. For existing
customers who has a designated account
manager, you may send your order via email or fax it
to 301.309.8851. |
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What
kind of payment method can I choose?
For domestic customers, we accept credit card,
COD (cashier's check/money order) or wire transfers.
Net item is available upon credit approval. For international
customers, only wire transfer pre-payment
is accepted. |
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How
can I request for a credit application?
Please call sales at 301.309.8500 ext 1 for
your account manager and ask for the credit application. |
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What
kind of shipping method can I choose?
The majority of the packages we ship, (domestically
and internationally) are through FedEx and UPS.
If you have an account with any freight forwarder, please
provide us your account number and your order
will be shipped according to your instructions. |
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Can
I buy a product as OEM version?
Yes. Please contact the sales department for
pricing information. |
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What
kind of warranty does your products have?
Teletronics offers one year warranty on most
of its products. Under this warranty, Teletronics
International, Inc. shall repair or replace (at its
option), during the warranty period, any part that proves
to be defective in material of workmanship under normal
installation, use and service, provided the
product is returned to Teletronics International, Inc.,
or to one of its distributors with transportation
charges prepaid.
This warranty shall be voided if the product is damaged
as a result of defacement, misuse, abuse,
neglect, accident, destruction or alteration of the
serial number, improper electrical voltages or currents,
repair, alteration or maintenance by any person or party
other than a Teletronics International, Inc.
employee or authorized service facility, or any use
use in violation of instructions furnished by
Teletronics International, Inc. |
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Is
there an amount limitation to place a PO using credit
card as payment?
Yes. Generally, credit card transactions is
limited up to $5,000, which is only applied to domestic
customers in the U.S.A. All international orders accept
pre-payment via bank wire transfer or international
money order. |
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What
should I do if my account is on hold?
Please contact your account manager at Teletronics
and discuss about your account status. |
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How
can I follow-up my shipment?
Usually, your account manager will inform your
of the shipment tracking number and/or shipment status.
Otherwise, you may call your account manager for more
information. |
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What
should I do if my shipment is lost, damaged, or incomplete?
If the package is found damaged upon receiving,
please inform the delivery person and make notations
on the freight bill and possibly refuse the shipment.
Otherwise, please inform Teletronics immediately of
the damage. If the package gets lost or if the shipment
is not complete, please inform your account
manager and we will investigate with the appropriate
party. |
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RMA
Questions and Answers |
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What
should I do with a DOA shipment?
If the product is determined DOA, Teletronics
will either reimburse the full purchased price plus
shipping or provide an exact exchange. All original
packaging and a copy of the purchase invoice
must be included with the return in order to
receive a full refund or a restocking
fee might be applied.
Please contact your sales agent immediately or within
30 days along with the RMA form to
receive an RMA number. Please email the RMA
FORM to: rma@teletronics.com
You can download the RMA FORM here:
RMA FORM DOWNLOAD |
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What
should I do when a product is defective within the initial
30 days?
There will be no restocking fee for a refund
within 30 days of the purchase minus
the shipping. All original
packaging and a copy of the purchase invoice
must be included
with the return in order to receive a full refund
or a 15% restocking fee will be applied. There
may be further charges if there are missing parts.
You can download the RMA FORM here: RMA
FORM DOWNLOAD
Please email the RMA FORM to: rma@teletronics.com
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What
should I do when a product is defective after the initial
30 days but
still covered under the 1 year warranty?
NO RMA numbers will be given out unless it
is accompanied with a trouble ticket number after
the first 30 days. The trouble ticket can be opened
if you have a Teletronics online helpdesk account.
To sign up for an online helpdesk account, please go
to http://www.teletronics.com/Supportform.html
After a ticket is created and the product is determined
to be a manufacturer defect from the support
department, Teletronics will either fix or provide an
exact exchange of the defective product(s). But,
before the fix or exchange can be done, you must
download and fill out the RMA form and provide
a copy of the purchase invoice. RMA
FORM DOWNLOAD
The next step is to attach the trouble ticket number
along with all the other information required
for us to process the return on the RMA form and email
it to: rma@teletronics.com
NO REFUNDS ARE GIVEN AFTER 30 DAYS.
All exchanges must be accompanied with the
original item in the RMA return.
For RF Items such as Amplifiers and UDCs, you have
the option for repair. The repair charge
will be determined after we receive the defective product.
We will notify you on the repair cost in
advance before fixing the unit. |
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Can
I send my product without an RMA number?
NO. You need an approved RMA number and a ticket
number (if after 30 days) before we will
accept any kind of return. Teletronics reserves the
right to refuse any RMA shipment that does not
come with an RMA number or an invalid RMA number. |
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How
can I request an RMA number?
To start the process of getting a valid RMA
number, please start by filling out the RMA form with
the complete and correct information. If the item is
over 30 days from the date of purchase,please
also open up a trouble ticket online. Only if this product
is determined from our support team to be
a manufacturer defect will a valid RMA number be issued.
All valid RMA numbers will be effective
for 30 days from the day issued. If the RMA number is
beyond the 30-day limit, you must reapply for
a new RMA number.
You can download the RMA FORM here:
RMA FORM DOWNLOAD
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How
long will the RMA process take?
This process will depend on the type and number
of products returned. Typically an RMA would
take around 2-3 days to complete from the day received
before being shipped back. But, in
order to expedite the process,
the RMA form MUST be filled out properly with the invoice
number included and also the date of purchase. Otherwise,
your RMA process will be delayed.
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What
kind of shipping method is used to send back my product?
Teletronics covers the return shipping charges
for any or all warranty repairs via FedEx Ground.
Customers must pay for any other shipping method. |
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If my product is out of the 1 year warranty, can I still
request an RMA number?
Yes. You pay for the shipping and repair/replacement
cost of the item. Usually, the Amplifiers and UDCs
can still be returned for repair after the 1 year warranty
period. Also, contact your sales agent about our
extended warranty program. |
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Who is responsible for the shipping cost of my product
during the RMA process?
You are responsible for all shipping costs
to send the package to us regardless of the warranty
period.
We pay for the cost of shipping back to you only if
your product is still under the 1 year warranty. |
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Under
what conditions am I able to request for a full credit
refund?
All our products have a 30-day money back guarantee.
Within this 30-day period from your
date of purchase, we will refund the cost of the product
minus the shipping. Please do not forget
to provide a copy of the purchase invoice to expedite
the process. |
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Can
I still return a product that was burned by lightning
(Natural disasters)?
Our 1 year limited
warranty policy does not cover damages caused by an
act of God, natural disasters,
damages from a faulty step or any form of negligence. |
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If
my product has the warranty label broken and still under
the limited warranty
time, can I request for an RMA number?
No, but the exception
is you must have a trouble ticket number and have been
instructed from someone
on our support team to open up the product. |
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Where
can I check my RMA Status?
Please
go to: http://www.teletronics.com/RMAStatusForm.html |
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Can
I send another item that is not specified in the RMA
form in the same package?
No, we will only
accept what is listed on the RMA form. Any extra items
that are not listed on the
RMA form will be returned back at your expense and may
delay the return process. We will process
the RMA return and notify you through email if we find
any missing items listed on the RMA form. |
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Does
Teletronics have a "HOT SWAP" policy?
No. A new unit
must be purchased through your account manager. |
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